Privacy Policy
At Talk Better Lab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
We take your privacy seriously. We know that it is vulnerable for you to share your personal conversations with us.
All our software and tools are stored in password-protected storage systems and access is heavily-regulated. Your conversations and analysis are not shared outside of personnel required to review it for quality-control review and research. We do not sell or share your personal data in any way whatsoever.
Conversation Privacy
If you upload a recording to our servers, the analysis is done without any human accessing your conversation. We store process them in our secure, restricted-access cloud-based drive. In short, your conversations are processed and stored securely and nobody will read them.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Whom we share your data with
If you request a password reset, your IP address will be included in the reset email. We do not share your data with anyone outside of Talk Better Lab for any reason except to share your conversations and analysis of those conversations with your couples coach or therapist.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
How long we retain your data
When you stop using Talk Better Lab services, we will store analyses and your conversations for up to 6 months in case you decide to resume work with us.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.